Chatbots, for those not in the know, are computerized systems designed to communicate with users. These are especially common on websites that offer services, which include social media and ecommerce platforms. With that said, if you want to discuss chatbots at length, it's important to take the good with the bad. Here are just a few of their pros & cons that Long Island advertising agencies will be able to discuss.
PRO - They respond quickly. One of the biggest pros of chatbots, according to companies like fishbat, is that they are quick to respond. If you have a simple question to ask, such as where an item can be found in retail, the chatbot you're speaking to will be able to respond almost instantaneously. This reduces the amount of time spent waiting, which tends to result in a more positive user experience. Any Long Island advertising agency would be hard-pressed to disagree.
CON - They may speak in ways that are unfamiliar to some. Chatbots can speak English, but this doesn't necessarily mean that their structures will be familiar. After all, the robotic nature of computers means that language may not flow well to some. As a matter of fact, this can detract from the user experience. Chatbots are useful, without question, but this is one of the negatives that cannot be easily ignored.
PRO - They are simple by design. In the digital age we live in today, simplicity is often sought after, whether in terms of web design or some other service entirely. This idea of simplicity applies to chatbots as well, seeing as how they're mostly built around text. While there might be a few additional features thrown into the mix, text is emphasized above all else. What this does is create an easier experience for every user, regardless of how tech-savvy they are.
CON - They cannot measure up to speaking to human beings. Let's say that you call a company and are directed to a customer service representative. In this scenario, you're provided with a true human experience, which isn't the case when you're speaking to a chatbot. For many people, going back and forth with a chatbot does not provide the same peace of mind that comes with true human reaction. This is one of the most important reasons why businesses shouldn't rely on computer programs alone.
PRO - They respond quickly. One of the biggest pros of chatbots, according to companies like fishbat, is that they are quick to respond. If you have a simple question to ask, such as where an item can be found in retail, the chatbot you're speaking to will be able to respond almost instantaneously. This reduces the amount of time spent waiting, which tends to result in a more positive user experience. Any Long Island advertising agency would be hard-pressed to disagree.
CON - They may speak in ways that are unfamiliar to some. Chatbots can speak English, but this doesn't necessarily mean that their structures will be familiar. After all, the robotic nature of computers means that language may not flow well to some. As a matter of fact, this can detract from the user experience. Chatbots are useful, without question, but this is one of the negatives that cannot be easily ignored.
PRO - They are simple by design. In the digital age we live in today, simplicity is often sought after, whether in terms of web design or some other service entirely. This idea of simplicity applies to chatbots as well, seeing as how they're mostly built around text. While there might be a few additional features thrown into the mix, text is emphasized above all else. What this does is create an easier experience for every user, regardless of how tech-savvy they are.
CON - They cannot measure up to speaking to human beings. Let's say that you call a company and are directed to a customer service representative. In this scenario, you're provided with a true human experience, which isn't the case when you're speaking to a chatbot. For many people, going back and forth with a chatbot does not provide the same peace of mind that comes with true human reaction. This is one of the most important reasons why businesses shouldn't rely on computer programs alone.
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If you are interested in employing a Long Island advertising agency, consult fishbat for details.. This article, Chatbots & The Biggest Pros And Cons Told By Long Island Advertising Agencies has free reprint rights.
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